Information you provide us Pursuant to the services provided by us, we will ask you to provide certain information as a part of the registration process, and in the course of the interface of arvi. We will collect this information through various means and in various places through the App Services, including account registration forms, contact us forms, or when you otherwise interact with us. We will ask you to provide only such information lawfully and operationally required for the App Services and necessary to be collected by us for effectively providing the same.
Personal information we collect may be in the nature of, inter alia,
Address and Pin Code
Medical documents (MRI / ECG / X-ray / Prescriptions etc)
We will also collect information relating to your use of our website/app through the use of various technologies. For example, when you visit our website/app, we may log certain information such as your IP address, browser type, mobile operating system, manufacturer and model of your mobile device, geolocation, preferred language, access time, and time spent. We will also collect information about the pages you view within our sites and other actions you take while visiting our website/app. Collecting information in this manner allows us to collect statistics about our website/app usage and effectiveness, personalise your experience whilst you are on our website/app, as well as customize our interactions with you and also assist in business development to enhance and expand the scope of the App Services.
We also maintain some records of Users who contact us for support, for the purpose of responding to such queries and other related activities. However, we do not provide this information to any third party without your permission, or utilize the same for any purposes not set out hereunder.
We may, on your consent, request certain third parties to provide information about you to further personalize your experience on our website/app, and provide certain services that cannot be accessed by all users of the website/app.
The following paragraphs describe in more detail how we propose to use your personal information.
Any information provided by a User will be used solely for monitoring health outcomes of users on an ongoing basis or for any other purposes for which you have granted access to such information to us, based on our mutual agreement / discussions / communications / correspondences. All personal information provided by you in-person or on our website/app which has been duly received and accepted by us will be used solely for the purpose of providing healthcare services to the user. To enable such process, we may share information with authorised third-parties, for instance, our business partners, insurance companies, pharmacies, home care providers or postal/government authorities involved in fulfilment of said transactions, if any. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.
We may use information we collect about you to provide you with a personalised healthcare management services. such as providing access to the right care providers, or providing content or information based on your specific health history.
As you access and use arvi, we may request access wherever applicable to your:
|1||Prescriptions||Prescriptions of all health consultations|
|2||Insurance||Existing or new health insurance contracts entered|
|3||Contact||Contact information of family physician, specialist doctors consulted in past|
To provide regular updates on health outcomes, our health managers will interact with users via private Whatsapp groups. We will send only service related alerts and information over Whatsapp channel. Whatsapp channel will have select stakeholders needed to offer healthcare services to users
We may use your personal information to support our activities such as notifying you of any upcoming campaigns/programmes conducted by us.
Subject to your express permission to use the information as described herein, the information you provide to us, as well as the information we have collected about you whether directly or indirectly, may be used by us for marketing purposes. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly.
Some of our campaigns/programmes/related events may be co-branded, that is sponsored by both the third parties and us. If you sign up for such campaigns/programmes/related events, please note that your information may also be collected by and shared with those third parties. We urge you to familiarise yourself with their privacy policies to gain an understanding of the manner in which they will handle information about you.
Certain online transactions may involve you calling us or us calling you. They may also involve online chats. Please be aware that it is our general practice to monitor and in some cases record such interactions for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction.
We provide social computing tools on our website/app to enable online sharing and collaboration among members who have registered to use them. These include forums, wikis, blogs, and other social media platforms.
As required by law, at times we might be required to disclose your personal information to relevant authorities. In some cases, when we believe that such disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our website/app we would share such information.
In some cases, Haida may use vendors or suppliers located in various countries to collect, use, analyze, and otherwise process information on its behalf. It is Haida’s practice to require such vendors or suppliers to handle information in a manner consistent with Haida’s policies.
Where, pursuant to strategic or other business reasons, Haida decides to sell, buy, merge, or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is Haida’s practice to seek appropriate protection for information in these types of transactions.
We provide all Users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all our lists and newsletters, please click on the unsubscribe button on the emailers or send an email request to firstname.lastname@example.org.
We use data collection devices such as “cookies”, etc. on certain parts of the App to help analyze the App Services, user interaction with the App, measure promotional effectiveness, and promote trust and safety. For the sake of clarity, “cookies” are small files placed on your device hard-drive/storage that assist us in providing the App Services. Please be informed that Haida offers certain features via the App that are only available through the use of a “cookie”.
We intend to protect your personal information and to maintain its accuracy as confirmed by you. Haida implements reasonable physical, administrative, and technical safeguards to help us protect your personal information from unauthorized access, use, and disclosure. For example, we encrypt all sensitive personal information such as personal details and contact information when we transmit such information over the internet. We also require that our suppliers protect such information from unauthorized access, use, and disclosure.
Haida does not deliver third party online advertisements on the website/app but we advertise our activities and organizational goals on other websites/apps. We may collaborate with other website/app operators as well as network advertisers to do so. We request you to read and understand such concerned third party privacy policies to understand their practices relating to advertising, including what type of information they may collect about your internet usage. Haida does not provide any information relating to your usage of the website/app to such website operators or network advertisers.
Haida website/app may contain links to third party websites/apps that are not affiliated with Haida. Haida is not responsible for the privacy practices or the content of those other websites, or for any acts/ omissions by such third parties in the course of your transaction with them.
Before Haida is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. We will contact you within 30 days of your request.
We at Haida are committed about our customer's data and privacy. We blend security at multiple steps within our products with state of the art technology to ensure our systems maintain strong security measures. The overall data and privacy security design allows us defend our systems ranging from low hanging issue up to sophisticated attacks. You can read more about it here.
If you are a security enthusiast or a researcher and you have found a possible security vulnerability on Haida products, we encourage you to report the issue to us responsibly.
You could submit a bug report to us at email@example.com with detailed steps required to reproduce the vulnerability.
We shall put best of our efforts to investigate and fix the legitimate issues in a reasonable time frame, meanwhile, requesting you not to publicly disclose it. Additionally, if you have suggestions on how we could improve our security systems to make it more robust and safe for all users, you can share those with us at firstname.lastname@example.org